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Last updated: 29th January 2026

These Terms & Conditions apply to all services provided by KopaClean. By booking, subscribing, or using our services, you agree to the following.

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1. Service Availability & Pricing

All services are subject to availability and may be modified, updated, or withdrawn at any time.

KopaClean reserves the right to refuse service, suspend service, or cancel a subscription at its discretion, including (but not limited to) reasons such as unsafe conditions, repeated access issues, non-payment, or inappropriate behaviour.

Prices are based on standard access and typical bin condition. Where unusual conditions apply (including excessive contamination, additional bins, or restricted access), additional charges may apply. Any such charges will be communicated before work is carried out.

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2. Scheduling, Postponement & Rescheduling

KopaClean operates in alignment with Thurrock Council’s alternating bin collection schedule.

If a clean cannot be completed due to weather, access issues, council changes, or operational reasons, KopaClean may postpone and automatically reschedule the service to the next suitable date within the applicable service period.

Postponed cleans are not refunded or credited where the service is still delivered within the relevant subscription cycle.

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3. Access & Property Conditions

Customers are responsible for ensuring bins are accessible, safe to clean, and correctly presented on the scheduled service day.

If access is not possible due to factors such as locked gates, obstructions, incorrect placement, animals, or similar issues, the clean may be rescheduled within the same service cycle at no additional cost.

As the service remains available and will still be delivered within the cycle, charges for that period remain payable.

KopaClean may take photos to document access issues or service conditions for operational and record-keeping purposes.

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4. Liability & Damage

KopaClean takes reasonable care when cleaning bins. By using the service, you acknowledge that:

  • Existing wear, defects, or damage may worsen during cleaning

  • Stickers, labels, paint, residue, or surface markings may lift or peel

  • Older or brittle bins may be more susceptible to damage

KopaClean is not responsible for cosmetic or structural damage to bins, driveways, or surrounding property, including damage resulting from pre-existing conditions.

Where pre-existing damage or unusual conditions are observed, this may be documented for records.

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5. Branding & Marketing

KopaClean may apply a small, weather-resistant service or branding sticker to customer bins for identification and marketing purposes.

Stickers are non-invasive and may be removed by the customer at any time.

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6. Subscriptions, Payments & Cancellations

All subscription services are billed in advance and operate on a rolling basis with no minimum term.

Customers may cancel their subscription at any time via the Stripe customer portal or by contacting KopaClean. To avoid being charged for the next billing cycle, cancellations must be made at least 48 hours before the next scheduled payment date.

If a payment has already been successfully processed, the current service cycle will continue until its end and no further charges will be taken.

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Payments & Failed Payments

All subscription services are billed in advance of the scheduled clean.

If a recurring payment attempt fails, automatic retries may occur. If payment is not successfully completed before the scheduled service date, the clean will be skipped automatically and the subscription may be paused until payment is resolved.

If payment is completed after a scheduled clean has been skipped due to non-payment, the payment will apply to the missed billing period. Missed cleans are forfeited and are not rebooked, refunded, or credited.

Once payment is successful, the subscription will resume automatically from the next scheduled service cycle.

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Refund Policy

Refunds are not guaranteed and are issued solely at KopaClean’s discretion in exceptional circumstances.

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7. Communication

By providing contact details, you consent to receive service-related communications including confirmations, reminders, and updates via email, SMS, or messaging services.

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You may opt out of marketing communications at any time. Essential service communications will still be sent where necessary to deliver the service.

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8. Data Protection & Privacy

All personal data is handled in accordance with UK GDPR and the Data Protection Act 2018.

Customer data is used only for service delivery, communication, operational management, and legal or accounting purposes.

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Further details are available in our Privacy Policy.

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9. Limitation of Liability

To the maximum extent permitted by law, KopaClean is not liable for:

  • Missed or delayed cleans due to factors outside reasonable control

  • Dissatisfaction caused by weather conditions, council schedule changes, or access issues

  • Indirect, incidental, or consequential losses

Any liability is strictly limited to the value of the specific service affected.

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10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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11. Acceptance

By booking, subscribing to, or using KopaClean’s services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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