Last updated: 13th March 2026

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KopaClean respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

KopaClean is a UK-based household wheelie bin cleaning service operating in Thurrock.

If you have any questions about this policy or how your data is used, you can contact us at:

Email: support@kopaclean.com

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2. Personal Data We Collect

We only collect personal data that is necessary to provide our services. This may include:

• Full name

• Service address

• Email address

• Phone number

• Details provided in booking or enquiry forms

• Records of services provided

• Payment status and transaction references (not full card details)

• Photos or videos taken before, during, or after work is completed

We do not knowingly collect special category data.

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3. How We Collect Your Data

Your data is collected when you:

• Make a booking or enquiry through our website

• Subscribe to a service

• Contact us by email or phone

• Receive a service from us

Website forms and online bookings are hosted by Wix.

All payments are securely processed via Stripe. KopaClean does not store or have access to full card details. Payment details for recurring subscriptions are securely stored and managed by Stripe.

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4. How We Use Your Data

We use your personal data to:

• Arrange, manage, and deliver bin cleaning services

• Schedule and optimise service routes

• Communicate service confirmations, updates, and reminders

• Process payments and maintain financial records

• Provide customer support and respond to enquiries

• Send service follow-ups for up to 12 months after your last service

• Send marketing communications only where you have opted in

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We do not sell your personal data or share it with third parties for their own marketing purposes.

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5. Automation and AI Use

To operate efficiently, KopaClean uses automation and AI-assisted tools as part of daily operations.

These include:

• AI-assisted tools such as ChatGPT may assist with customer enquiries and operational administration.

• Workflow automation via Make.com and Zapier

• Website chat and enquiry handling via Wix AI Chat

These systems may process limited customer data (such as service addresses or booking details) strictly for operational purposes.

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No automated decision-making is used that produces legal or similarly significant effects on customers.

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6. Data Storage and Systems

Customer data is primarily stored and managed within Squeegee, our service management system.

Data may also be processed or backed up using Google Drive (for routine backups of customer and route data)

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Email communications are handled through Microsoft 365 / Outlook.

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Access to customer data is restricted to authorised personnel only.

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7. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract – to provide and manage services you have requested

Legitimate interests – to operate, schedule, optimise routes, and improve our services

Consent – for marketing communications and use of photos for promotional purposes

You may withdraw consent for marketing at any time.

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8. Photos and Videos

We may take photos or videos of work carried out for:

• Quality control

• Training

• Marketing (website, printed materials, online profiles)

Photos or videos may include bins displaying house numbers or address labels. We take reasonable steps not to include names, people, or other unnecessary personal identifiers when publishing images or videos.

You may object to marketing use at any time.

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9. Data Retention

We retain personal data only as long as necessary.

Service, booking, and payment records may be kept to comply with legal, tax, and operational requirements.

Marketing data is removed when consent is withdrawn.

Operational records may be retained for ongoing service history.

You may request deletion where legally permissible.

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10. International Data Transfers

Some of our service providers process data outside the UK. Where this occurs, appropriate safeguards are in place to ensure your data remains protected in line with UK GDPR requirements.

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11. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data, subject to legal obligations

• Withdraw consent for marketing at any time

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To exercise your rights, contact us using the details above.

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12. Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

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13. Changes to This Policy

This policy may be updated from time to time. The latest version will always be available on our website.