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KopaClean Privacy Policy & GDPR Data Use Statement

​Last updated: 9 August 2025

At KopaClean, we respect your privacy and are committed to protecting your personal data. This document explains what we collect, how we use it, and your rights under the UK GDPR and Data Protection Act 2018.

 

1. Data We Collect

We only collect the information you provide when you contact us, make a booking, or use our services, including:

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  • Name (first and surname)

  • Address of service location

  • Phone number

  • Email address

  • Details you provide in your enquiry or booking form

  • Before and after or general exterior photos/videos of work completed (with personal identifiers removed)
     

Our website contact forms are hosted by Wix and emailed directly to us. Payment details are collected only when you make a payment through Monzo Business, Stripe, bank transfer, or cash.

 

2. How We Use Your Data

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We process your data to:

  • Arrange and confirm bookings (via Google Calendar)

  • Deliver the services you have requested

  • Process payments (cash, bank transfer, Monzo Business, Stripe, contactless, or agreed direct debit)

  • Provide customer support and respond to enquiries

  • Send follow-up emails up to 12 months after your service to check satisfaction or offer repeat services

  • Send promotions or offers only if you have opted in

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We do not sell your data or share it with third parties for their own marketing purposes.

 

3. Third-Party Services That May Access Your Data

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We only share your data with trusted providers essential to our business operations:

  • Wix – website and contact form hosting

  • Google Calendar – booking management

  • Monzo Business – payment processing

  • Stripe – online/direct debit payments

  • CircleLoop – landline telephone system
     

All third parties are GDPR-compliant and safeguard your data accordingly.

 

4. Use of Photos and Videos

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We may take photos/videos of work carried out for quality control and marketing purposes (website, flyers, Google profile, social media). All addresses, names, and other identifiers are removed before publishing.

 

5. Data Retention

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We keep booking, payment, and communication records indefinitely for business, tax, and service history purposes unless you request deletion.

 

6. Your Rights

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Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal requirements)

  • Withdraw consent for marketing at any time
     

To exercise your rights, contact us at:
📧 support@kopaclean.com
📞 03338809715

 

7. Security

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We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

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